Quality Assurance From Orange County Movers
Daly Movers Inc. is serious about providing quality moving services. It’s part of the reason we have been in business for 40 years. We want moving day to be a good day for you. To that end, we have developed a comprehensive quality assurance commitment to ensure that every move results in the best possible service outcome.
- We treat all moves the same. Household, Corporate and Military moves are just some of the services we provide. As a customer, you will get the same high-quality service as our corporate accounts.
- And we act in the spirit of the Golden Rule – treating each customer as we would want to be treated.
- To accomplish this, our professional movers establish and maintain a high level of communication on each move.
BEFORE THE MOVE
o After the estimate is given by our salesperson, the customer file is assigned to a customer service representative (CSR).
o The day after the estimate, the CSR will call the prospective customer to make sure the estimate went well and that it is understood. The CSR will answer any questions and adjust the estimate as needed.
o Once the job is booked, the CSR will send out a confirmation letter of dates and services to be rendered.
o The CSR will call the customer to confirm the pack/move on the day or days before the move.
ON MOVING DAY
o On pack/move day, the CSR will speak to the driver when they arrive at your residence to confirm they are on time and that there are no surprises.
o On every pack/move day, the CSR calls the customer around noon to make sure everything is being accomplished to their satisfaction.
o We spot check quality with surprise onsite visits.
o All drivers/packers are issued phones, so if problems arise, we can divert other crews to assist any problematic relocations.
AFTER THE MOVE
o After each move, we send out a survey form.
o Plus, we send a thank-you card and add the customer to our holiday card list.
Our customer service representatives provide each customer with a single point of contact throughout the relocation. This prevents customer aggravation from having to explain their needs over and over to everybody who answers the phone.
Proactively calling each customer — before and during the move — is extremely helpful in preventing, catching and minimizing any problems that may occur, and helping to prevent anthills from turning into mountains.
Get A Free Moving Quote From Daly Movers Inc.
Daly Movers Inc. serves Orange County and Los Angeles. If you are planning a local move, a long-distance move or a commercial move, we are the moving company you can trust. Give us a call today at (800) 395-6683 or fill out this form for a free moving estimate.